Privacy Policy

Effective Date: February 7, 2025
Last Updated: February 7, 2025

1. Introduction

Welcome to StellaJordan.com (“Website”). At Stella (“Company,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website www.StellaJordan.com and purchase our Pure Collagen for Aging Adults & Seniors.

By accessing or using our Website, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of our Website.

2. Data We Collect

We collect and process different types of personal data to provide you with our products and services effectively.

A. Personal Data You Provide to Us

  • Contact Information: Name, email address, phone number, shipping and billing address.
  • Payment Details: We collect transaction-related data (e.g., payment method, billing address) but do not store payment details—these are processed securely through third-party payment processors.
  • Account Information: If you create an account, we collect login credentials and order history.
  • Customer Support Communications: Any inquiries, complaints, or feedback you provide.

B. Automatically Collected Data

When you visit our Website, we automatically collect certain information about your device and browsing behavior:

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, and pages visited.
  • Cookies & Tracking Technologies: We use cookies and tracking technologies to enhance your experience (see Section 7).

3. How We Use Your Data

We process your data for the following lawful purposes:

  • To Process Orders & Deliver Products: Ensuring smooth transactions and shipping.
  • To Provide Customer Support: Addressing inquiries and resolving issues.
  • To Improve Our Website & Services: Enhancing functionality and user experience.
  • To Send Promotional Communications: Marketing emails and offers (with opt-out options).
  • To Ensure Security & Prevent Fraud: Detecting and preventing unauthorized transactions.
  • To Comply with Legal Obligations: Meeting tax, regulatory, and compliance requirements.

4. Legal Basis for Processing (GDPR Compliance)

Under the GDPR, we process personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our obligations when you purchase a product.
  • Legitimate Interest: For security, fraud prevention, and improving our services.
  • Consent: For marketing communications (you can withdraw consent anytime).
  • Legal Compliance: To comply with tax, legal, and regulatory obligations.

5. How We Share Your Data

We do not sell, rent, or trade your personal information. However, we may share your data in the following situations:

  • With Service Providers: Third-party payment processors, shipping companies, IT service providers, and analytics providers (e.g., Google Analytics).
  • For Legal & Compliance Purposes: If required by law or to protect our business.
  • Business Transfers: If our business undergoes a sale, merger, or restructuring.

All third parties we engage with are contractually obligated to protect your data under GDPR-compliant agreements.

6. International Data Transfers

As our business operates from Amman, Jordan, and serves customers globally, we may transfer data outside the European Economic Area (EEA). When doing so, we ensure appropriate safeguards, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Secure encryption and data protection measures during transmission.

If you have concerns about international data transfers, please contact us at [email protected].

7. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance and user experience.
  • Store user preferences.
  • Analyze traffic patterns with tools like Google Analytics.

Managing Cookies

You can modify your browser settings to block cookies, but this may impact your experience on our Website. For more details, refer to our Cookie Policy.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill our contractual and legal obligations.
  • Maintain transaction records for compliance and tax purposes.
  • Improve customer service and user experience.

After the retention period, data is securely deleted or anonymized.

9. Your GDPR Rights

If you are located in the EEA, UK, or Switzerland, you have the following rights under GDPR:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data.
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Receive your data in a structured format.
  • Right to Object: Opt-out of direct marketing and certain processing activities.
  • Right to Withdraw Consent: If we rely on consent, you can withdraw it anytime.

Exercising Your Rights

To exercise any of these rights, contact us at [email protected] with the subject line “Data Request.” We will respond within 30 days as per GDPR guidelines.

10. Security Measures

We take appropriate measures to protect your personal data, including:

  • SSL Encryption: Ensuring secure transactions.
  • Access Control: Restricting access to personal data.
  • Regular Security Audits: Identifying and addressing potential vulnerabilities.

While we implement strong security protocols, no online system is 100% secure, so we encourage you to use strong passwords and protect your login credentials.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy policies or practices. Please review their policies before submitting any personal data.

12. Marketing Communications & Opt-Out

You may receive promotional emails if you have subscribed. You can opt-out at any time by:

13. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with a new “Last Updated” date. Continued use of our Website constitutes acceptance of these changes.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: [email protected]
đź“Ť Address: Amman, Jordan