Terms & Conditions

Effective Date: February 7, 2025
Last Updated: February 7, 2025

1. INTRODUCTION

Welcome to www.StellaJordan.com (“Website”). This Website is operated by Stella (“Company,” “we,” “us,” or “our”). By accessing or using our Website and purchasing our Pure Collagen for Aging Adults & Seniors, you agree to be bound by these Terms and Conditions (“Terms”).

If you do not agree with these Terms, you must discontinue using our Website.

2. DEFINITIONS

  • “Website” refers to www.StellaJordan.com.
  • “User,” “Customer,” “You” refers to any visitor or buyer using our Website.
  • “Products” refer to Pure Collagen and any other supplements sold by Stella.
  • “Services” refer to the e-commerce functionality, customer support, and other Website features.

3. ELIGIBILITY

By using this Website, you confirm that you:

  • Are at least 18 years old or have parental/guardian consent.
  • Have the legal capacity to enter into a binding contract.
  • Will not use our Products for illegal or unauthorized purposes.

4. PRODUCT INFORMATION & AVAILABILITY

  • We strive to provide accurate product descriptions and pricing, but we do not guarantee error-free listings.
  • All Products are subject to availability and may be discontinued or modified at our discretion.
  • We do not guarantee that our Products will meet individual health expectations. Consult a healthcare professional before use.

5. ORDERS & PAYMENTS

A. Ordering Process

  • By placing an order, you agree to provide accurate information, including billing and shipping details.
  • We reserve the right to accept, reject, or cancel any order at our discretion.

B. Pricing & Payment

  • Prices are listed in USD ($) or local currency (if applicable).
  • Payment is required at checkout through secure third-party payment processors (e.g., PayPal, Stripe, Credit/Debit Cards).
  • We do not store payment details; transactions are handled securely by third-party providers.

C. Order Confirmation & Cancellation

  • You will receive an email confirmation once your order is placed.
  • Orders can be canceled within 24 hours before processing begins. Once shipped, orders cannot be canceled.

6. SHIPPING & DELIVERY

  • We ship to various locations worldwide, subject to logistics availability.
  • Delivery times vary based on location and shipping method. Estimated delivery timeframes are not guaranteed.
  • Customers are responsible for customs duties, taxes, or import fees applicable in their country.

7. RETURNS & REFUNDS

We strive for customer satisfaction and accept returns under the following conditions:

A. Eligibility for Returns

  • Returns are accepted within 30 days from the delivery date.
  • Products must be unopened, unused, and in original packaging.
  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

B. Refund Process

  • Approved refunds will be processed to the original payment method within 7-14 business days.
  • Shipping costs are non-refundable, except in cases of incorrect or damaged products.

To request a return, contact us at [email protected] with your order details.

8. INTELLECTUAL PROPERTY RIGHTS

  • All content on this Website, including text, images, graphics, logos, and product descriptions, is owned by or licensed to Stella and is protected by copyright and trademark laws.
  • You may not reproduce, distribute, or modify any Website content without our prior written consent.

9. USER CONDUCT & RESTRICTIONS

By using our Website, you agree NOT to:

  • Use the Website for illegal, fraudulent, or harmful purposes.
  • Post or transmit harmful content, viruses, or malicious software.
  • Copy, distribute, or exploit Website content without permission.
  • Attempt to hack, breach, or interfere with Website operations.

We reserve the right to terminate user access for violations of these Terms.

10. DISCLAIMER OF WARRANTIES

  • Our Products are not intended to diagnose, treat, cure, or prevent any disease. Consult a doctor before use.
  • We do not guarantee uninterrupted or error-free access to the Website.
  • All Products are provided “as is” and “as available” without warranties, express or implied.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Stella is not liable for:

  • Indirect, incidental, or consequential damages, including lost profits or business disruptions.
  • Any adverse health reactions resulting from the use of our Products.
  • Third-party service failures, including payment processors or shipping providers.

Our total liability shall not exceed the amount paid by the customer for the disputed purchase.

12. PRIVACY POLICY

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data.

13. GOVERNING LAW & DISPUTE RESOLUTION

  • These Terms are governed by the laws of Jordan.
  • Any disputes arising from these Terms shall be resolved through negotiation. If unresolved, disputes shall be settled by arbitration in Jordan.

14. CHANGES TO TERMS & CONDITIONS

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with the “Last Updated” date. Continued use of the Website constitutes acceptance of changes.

15. CONTACT INFORMATION

For any questions regarding these Terms, please contact us:

📧 Email: [email protected]
đź“Ť Address: Amman, Jordan